Your account
Your information and privacy
What is collected, who sees what, and what you can ask of JourneyStead.
On this page
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JourneyStead follows South Africa’s Protection of Personal Information Act (POPIA). This page is a plain summary of what is collected and who sees it. The full legal text is the Privacy notice on the JourneyStead site, and that is the one that counts.
What is collected
- Your name, email address and, if you give it, your phone number. For a landlord, the organisation’s details, its properties, listings and photos.
- What you do: the messages and files you send, the viewings you book, the listings and searches you save, and the reports you make.
- Details of each sign-in: the device, its browser and its rough location, so you can see which devices are signed in and spot one that is not yours.
Who can see what
| Who | Sees |
|---|---|
| A landlord | Your name and the messages you send them. Not your email or phone |
| You | A landlord’s contact details once they have replied to you |
| You | A property’s street address once you book a viewing |
| A landlord | Documents from your rental passport only if you share them, and each opening is recorded |
| JourneyStead staff | What they need to check listings and handle reports. They read a conversation only when someone in it has reported it, and each time they do, it is recorded |
Your ID number is stored encrypted and never shown in full, not even to you.
What you can ask of us
You may ask JourneyStead to correct or delete what it holds about you. You can delete your account yourself under Settings → Sign-in and security; see Security and your devices. It is deleted 30 days after you ask, and until then you can change your mind.
Some records are kept because the law says we must, such as signed leases.