JourneyStead Help

Finding a place

Messaging a landlord

Ask a question from the listing, and what the landlord can and cannot see about you.

Written for Renter
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The quickest way to find out whether a place is still free is to ask. Every listing has a message box, and the conversation stays on JourneyStead, with a record of what each side said.

Write your message

On the listing, write to the landlord. Something like “Is this still available? When could I see it?” is enough.

Sign in if you have not

If you are signed out you are asked to sign in or create an account first. Your message is kept and sent as soon as you have.

Confirm your email address

You need a confirmed email address so the landlord knows you are a real person. If you have not confirmed yours, the message waits and is sent once you have.

Your message goes to the landlord and their team, so any of them may answer.

Who sees what

  • The landlord sees your name and the messages you send. They do not see your email address or your phone number.
  • You see the landlord’s contact details once they have replied to you.
  • You get the street address when you book a viewing.

Your conversations

Open Messages in the menu to see every conversation. Inside one:

  • A message shows Sent, then Delivered, then Read.
  • You can see when the other side is typing.
  • You can attach a photo or a PDF.
  • A message can be up to 2,000 characters.
  • If a viewing is cancelled, that appears in the conversation too, so everything about one place is in one thread.

If you are offline, new messages appear as soon as you are back.

Reporting a conversation

If someone asks you for money before you have seen the place, harasses or threatens you, discriminates against you, or sends spam, choose Report in the conversation. You pick a reason and can say what happened.

Who reads it

Our team reads the conversation and decides what to do. The other side is not told who reported it. JourneyStead staff read a conversation only when someone in it has reported it, and each time they do, it is recorded.

Booking a viewing Choose a time yourself, get the street address, and move or cancel it.Staying safe The few rules that keep a deposit out of the wrong hands, and how to report something.Notifications and emails What you are told about, where, and how to choose what is also emailed.