Glossary

Every term JourneyStead uses, in plain language.

A to D#

Amenity. Something a place has, such as Wi-Fi, a study area or backup power. You can filter by them, so a landlord should only tick what is true.

Application. Your request to rent a place, built from your rental passport.

Approval. A landlord saying yes to an application. The unit is then held for you until a date. If no lease is signed by then, it runs out.

Arrears. Rent that is due and has not been paid.

Co-applicant. Another adult who will share your lease. They join your application with their own account.

Deposit. Money you put down against damage or unpaid rent. JourneyStead shows it and records it. It does not hold it.

G to O#

Guarantor. Someone who promises to pay if the tenant cannot, and signs the lease.

Inspection. A walk through a home with a checklist: move-in, routine or move-out.

Invoice. A bill for rent or another charge.

Landlord. Anyone who lets property on JourneyStead: a person, an agency, a company, or a university or employer.

Lease. The signed agreement for a tenancy. Signed on JourneyStead with a code.

Listing. What a renter sees: a description, photos and a price for one or more units.

Mandate. The terms on which a manager runs property for an owner.

NSFAS. The National Student Financial Aid Scheme. A property can be NSFAS accredited, and an NSFAS-funded lease is paid directly and never charged a late fee.

Occupant. Someone who lives in a home without signing the lease, such as a child.

Organisation. The letting business a landlord sets up. It has a team.

Owner. Two meanings. An Owner of an organisation is its most senior role. A property owner is someone whose property a manager runs for them.

P to Z#

Passport. See Rental passport.

Property. An address, containing units.

Reference. What a landlord writes about a tenant. Private to the tenant.

Rental passport. Your details and documents, kept once and shared with applications as you choose.

Review. What a tenant writes, in public, about a home.

Role. A set of permissions given to a person in an organisation.

Sponsor. Someone who agrees to pay part of your rent: a parent, a guardian, a bursary or an employer.

Statement. A property owner’s monthly account of rent and costs. It never changes.

Unit. What one tenant rents: a whole place, a room, or a bed.

Vendor. A tradesperson a landlord sends repairs to. They need no account.

Verified. A badge on a landlord whose identity JourneyStead’s team has checked.

Work order. The email and link a vendor gets for one repair.