JourneyStead Help

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Creating your account

One account whether you are looking for a place or letting one, and confirming it.

Written for RenterLandlord
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There is one kind of account. What you do with it depends on what you choose when you create it, and you can add the other half later.

Choose what brings you here

On Create an account, choose one of two:

  • I need a place is for renting, studying or moving for work.
  • I let property is for a landlord, on their own or with a team.

Fill in your details

You give your name, your email address and a password. The password needs at least ten characters and cannot be only numbers.

A landlord also gives a phone number, the name they let under, and what kind of landlord they are. Tenants see that name, so if it is just you, your own name is fine. The kinds are:

  • I let property I own
  • Agency: I let or manage for owners
  • Company letting its own property
  • University, college or employer

Confirm you are an adult, and accept the terms

You must be 18 or older to hold an account. A parent or guardian holds the account for a learner under 18. A landlord also accepts the landlord agreement, which is part of the terms.

Confirm your email address

We email you a link. It works once, for 24 hours. If it has run out, sign in and ask for a new one.

What you cannot do until your email is confirmed

You can search and read listings without an account at all. But you need a confirmed email address to message a landlord, to apply, and to join a team. That is how a landlord knows you are a real person. A banner at the top of the app reminds you, with a button to confirm it now.

If you start a message before confirming, it is kept and sent as soon as you have.

For landlords

A landlord also needs a confirmed phone number before a listing can be submitted. You add and confirm it under Settings → Security; see Security and your devices.

Already have an account and want to let property?

Open the menu and choose Start letting property. You set up your letting business on the same account. See Starting to let.

Signing in, codes and passwords Your sign-in code, staying signed in, and getting back in when you forget.Finding your way around Home, the menu, switching between your own account and an organisation, language and theme.Your rental passport Fill in your details and documents once, and share only what you choose.