Living there
Repairs
Reporting something broken, and, for landlords, taking it from report to fixed.
On this page
This page has no sections.
Something broke. Tell your landlord on JourneyStead, follow it as it moves, and say when it is fixed, so there is a record from the first report to the last.
If you rent
You can report a repair once you have a running lease. Open Repairs in the menu.
What the steps mean
| Status | Meaning |
|---|---|
| Reported | Your landlord has it |
| Looked at | Someone has read it and set its priority |
| Given to someone | A team member or a tradesperson has the job |
| Quoted | A price has been given |
| Waiting for approval | The cost is above what can be spent without an owner’s say-so |
| Approved | The work can go ahead |
| In progress | Someone is fixing it |
| Done | The work is finished |
| Closed | You have confirmed it |
| Cancelled | It was called off |
If you let
Repairs in your organisation’s menu is the board: every repair, open ones first. Mine shows what is given to you, and Late shows what has run past its target. Each repair moves on from its own page.
- Look at it and set its priority.
- Give it to a team member or a vendor.
- Ask for a quote. A vendor sends an amount, what it covers, and optionally the quote as a PDF or photo.
- Approve spending where it is needed. If you run the property for an owner with a spending limit, a repair over that limit needs approval first, from the owner, or from a manager where the owner may not approve spending.
- Record the cost, who paid it, and close it.
Vendors
Vendors is your list of tradespeople: their name, trade, a contact person, phone, email and notes. They need no account. When you give a repair to one, a work order reaches them by email. See If you were sent a work order.
Target times
Under the repair settings you set how soon a repair should be answered and fixed, in hours, for each priority. They are counted in clock hours, nights and weekends included. A repair keeps the targets it was reported under, so changing them later does not move the goalposts on work already in progress.