Living there
Reviews and references
Reviewing a home you have lived in, and the reference a landlord writes for you.
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Two different things, and it helps to keep them apart. A review is what a tenant writes about a home, in public. A reference is what a landlord writes about a tenant, in private.
Reviews
You can review a place you have lived in. Open Reviews in the menu.
- You can write one 30 days into a lease, and until 90 days after it ends. Before then it says there is nothing to review yet.
- Say what living there was like, in 20 to 2,000 characters.
- It is published 48 hours after you send it. Until then you can change it. The landlord sees it at once.
- The landlord may reply once, in public. The reply is shown under your review.
A review can be reported, and our team looks at it.
As a landlord
Reviews in your organisation’s menu shows what tenants wrote about you. You may reply once to each. Keep it factual: a reply is shown under the review for everyone to read.
References
A reference is written by your landlord, once notice has been given or the lease has ended. It is private: only you read it, and whoever you choose to show it to.
- References in your menu shows what landlords wrote about you.
- Nobody else reads one unless you attach it to an application.
- You may reply once. Your reply travels with the reference.
As a landlord
When a lease is ending, you can write a reference for each tenant. It is private to the tenant, who decides who sees it. A reference is a fair account of how the tenancy went: say what is true.