JourneyStead Help

Your account

Security and your devices

The sign-in code, every device signed in, your password, and deleting your account.

Written for RenterLandlordProperty owner
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Your settings are under Settings, and they are yours whoever you are acting as: a landlord’s team cannot see or change them. There are three tabs: Profile, Sign-in and security, and Devices.

Profile

Your name and language. The language you choose is also the language of the emails and texts we send you. Here too is your chat privacy, and your contact details: a confirmed email address is how you get back in if you forget your password.

Sign-in and security

The sign-in code

After your password, we send a code to your email or phone. Someone who learns your password still cannot get in. Turn it on or off here. If you can see other people’s details in an organisation, we recommend keeping it on.

If it is on and you have neither a confirmed email nor a confirmed phone number, there is nowhere to send a code. Confirm one.

Your phone number

A landlord needs a confirmed number before publishing a listing. It can also receive your sign-in code. To confirm it:

  1. Choose Add a number (or Change number), and save it.
  2. Choose Text me a code, and type the code when it arrives.

Your password

Change your password here. Use one you use nowhere else. At least ten characters, and not only numbers.

Devices

Devices lists everywhere your account is signed in: the device, its browser and its rough location, when it signed in and when it was last used. Your current one says This device.

  • Sign out logs out one device.
  • Sign out all others logs out everything except the one you are on.

If you see one you do not recognise, sign it out, then change your password.

Deleting your account

Choose Delete my account. You may say why you are leaving, but you do not have to.

  • Your account and your details are deleted 30 days after you ask. Until then you can sign in and keep it.
  • Every device is signed out the moment you ask.
  • Records the law requires us to keep, such as signed leases, are kept.

It can be refused until you settle things

Your account cannot be deleted while:

  • a lease you are on is being prepared, signed or running;
  • an application of yours is with a landlord;
  • an invoice addressed to you is unpaid;
  • you are the only Owner of an organisation with a team or a lease in progress. Make someone else an Owner first.

If you change your mind, sign in and choose Keep my account.

Signing in, codes and passwords Your sign-in code, staying signed in, and getting back in when you forget.Notifications and emails What you are told about, where, and how to choose what is also emailed.Your information and privacy What is collected, who sees what, and what you can ask of JourneyStead.