JourneyStead Help

Letting property

The shared inbox

Enquiries answered as a team, conversations with colleagues, and announcements.

Written for Landlord
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Everyone who asks about one of your listings lands in one Inbox, shared by your team. Nobody has to forward an email, and nobody answers the same person twice.

Enquiries

When someone asks about a listing, their message arrives in Inbox for the whole team. Everyone on your team whose role allows it can see it, and anyone may reply.

  • A renter’s name and messages are shown to you. You do not see their email address or phone number. They see your contact details once you reply.
  • You can attach a photo or a PDF, and see Sent, Delivered and Read on each message.
  • A cancelled viewing appears in the conversation.
  • A message can be up to 2,000 characters.

Reading is not replying

A role can be allowed to read enquiries without being allowed to reply to them. If you see You can read this conversation, but your role cannot reply to enquiries, ask an Owner for a role that can.

Talking to colleagues

The same place carries your messages with colleagues.

  • One to one with anyone on the team.
  • A group of several colleagues at once. Choose New group, and pick the people. Only the people in it can read it.

If your role cannot see the team, a group cannot be started from there. If there is nobody else on the team yet, invite someone first. See Your team and their roles.

Announcements

To tell everyone at once, open Announcements, write a title and a message, and send. Everyone in the organisation gets it in their notifications, and by email unless they switched that off.

  • The title is up to 120 characters, the message up to 5,000.
  • Leave a blank line between paragraphs.
  • Once sent, it cannot be changed.

JourneyStead also sends announcements to you, such as changes to the service. Those appear in the same place.

Reporting a conversation

If someone asks for money, harasses or threatens you or your team, discriminates, or spams, choose Report inside the conversation. Our team reads it and decides what to do. The other side is not told who reported it.

Offering viewing times Set the times people can book, and what happens when they do.Handling applications Read what each applicant shared, decide, and keep a waiting list.Notifications and emails What you are told about, where, and how to choose what is also emailed.