JourneyStead Help

Property owners

The owner portal

Accepting a manager’s invitation, reading statements, and approving spending.

Written for Property owner
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A property manager or agency runs your property for you. The owner portal is your view of it: how full it is, the rent, the repairs and your statements. It is yours to read, and it is where you approve spending a manager asks you to.

Accepting an invitation

Read the email

A manager invites you by email. The invitation says who would like to manage property for you, and it works for 14 days.

Read the terms

Read them: which properties, from when, what the manager is paid, and the limit above which a repair needs your approval.

Accept, or decline

Accepting needs an account with the address the invitation was sent to. If you do not have one, create one with that address. Choose Accept or Decline. The manager is told either way.

When a manager has asked, Home says so, and links to the portal. If the invitation says it has been answered, has run out, or the link is not right, ask the manager for a new one.

What the portal shows

  • Properties: each one, with how full it is.
  • This month: what was invoiced and what was collected.
  • Open repairs.
  • Statements: one a month.
  • Mandates: the terms each manager runs your property on, and whether each is Running, Waiting for you, Declined, Ran out or Ended.

If the money cannot be shown just now, the portal says so and shows the rest.

Statements

Statements are your monthly statements. A statement never changes. A payment that arrives or is reversed later appears on the next one.

Approving spending

When a repair costs more than your limit, your manager asks you to approve it.

  • You see what it is, what it costs, and when to answer by.
  • You can approve or decline it.
  • The answer goes to the manager. An approval is marked approved by the manager where the manager approved it on your behalf, because your terms say you may not approve spending.
  • A request nobody answers runs out.

You can answer from the portal, or from the link in the email. A link that has been used, has run out, or is for someone else says so.

Questions about a repair or a statement

Talk to your manager on JourneyStead, not by phone alone, so that there is a record that both of you can see.

Running property for an owner Inviting an owner, the terms you agree, statements, and approvals.Notifications and emails What you are told about, where, and how to choose what is also emailed.Your information and privacy What is collected, who sees what, and what you can ask of JourneyStead.