JourneyStead Help

Letting property

Handling applications

Read what each applicant shared, decide, and keep a waiting list.

Written for Landlord
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Applications in your organisation’s menu is where you decide who rents from you. You see what each applicant chose to share, and nothing more.

When an application arrives you are told. Applications appear in tabs by status, so you can see at a glance what needs you.

Reading an application

Each application shows the applicant’s details and the documents they ticked, any co-applicants and occupants, the people who help pay and whether they have agreed, and the place or places they would take.

Documents are opened on the record

A document can be opened only because the applicant shared it, and each time you open one, it is recorded. The same goes for searching applicants: you find only your own, and every search is recorded.

Deciding

Give your verdict

Record your verdict on what you see. A note is required if you do not accept something.

Only you see your verdicts, except a note on something not accepted: the applicant is shown that, so they can put it right.

Ask for more if you need it

Ask for more information, say what you need, and name the documents you want added. The application then shows as More information asked for. The applicant is told.

Approve, decline, or waitlist

  • Approve a unit for them. It is held until a date you can see. If no lease is signed by then, the approval runs out and the unit is free again.
  • Decline it.
  • Put it on the waiting list if the place is taken for now.

Private notes are for your team only and are never shown to the applicant.

The waiting list

Under When a unit frees up, choose how a freed unit is handled:

  • Offer freed units to the waiting list automatically: it goes to the first person on the waiting list.
  • Or leave it off: you are told when a unit frees up, and you choose.

After approval

Someone with permission to manage leases draws up the lease. See Leases, tenants and occupancy.

JourneyStead does not vet applicants

What an applicant shares is what they chose to share. JourneyStead does not check it for you. You decide whether to let to them.

Leases, tenants and occupancy Drawing up a lease, collecting signatures, and seeing who lives where.The shared inbox Enquiries answered as a team, conversations with colleagues, and announcements.Applying for a place Apply from a listing, add people who will share the lease, and follow the application.