JourneyStead Help

Finding a place

Booking a viewing

Choose a time yourself, get the street address, and move or cancel it.

Written for Renter
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Where a landlord has set viewing times, you book one yourself, with no back-and-forth.

Open the listing

On a place you like, look for the viewing times. If the landlord has offered some, you see the days and times you can choose from. All times are South African time.

Choose a time

Pick one. You can leave a note for the landlord if there is something they should know, such as that you are bringing a parent.

Confirm

The viewing is booked. The street address appears for you now, and the landlord has been told.

No times offered?

If the listing says No viewing times are offered yet, ask the landlord in a message. See Messaging a landlord.

Before you go

You and the landlord are both reminded the day before. Go in daylight, and take someone with you if you can. Do not pay anything before you have seen the place. See Staying safe.

Your viewings

Open Viewings in the menu to see every place you have booked to see.

  • Move lets you choose another time.
  • Cancel viewing cancels it. The landlord is told. You are asked to confirm first.

If the landlord cancels or moves a viewing, you are told, and the change appears in your conversation with them.

Messaging a landlord Ask a question from the listing, and what the landlord can and cannot see about you.Applying for a place Apply from a listing, add people who will share the lease, and follow the application.Staying safe The few rules that keep a deposit out of the wrong hands, and how to report something.