JourneyStead Help

If you were sent a link

If you were sent a work order

What the link opens, and what a landlord can and cannot see of you.

Written for Tradesperson
On this page

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A landlord on JourneyStead has asked you to do a repair, and sent you an email with a link. You do not need an account. The link is your work order, and it opens a page about that one job.

What the page shows

  • A work order from the landlord’s name.
  • What is wrong and where in the home.
  • Photos the tenant added.
  • The tenant’s contact details, but only if the tenant agreed to share their phone number with the person who fixes it. If it is not there, they did not.

What you can do

Send a quote

If the landlord wants a price first, choose Send quote. Give the amount, say what the quote covers, and attach the quote as a PDF or photo if you have one.

Do the work

The landlord approves the quote where it needs approval. A repair above an owner’s spending limit has to wait for that approval.

Mark it done

When the work is finished, choose Mark done and give the total cost. The landlord and the tenant are told, and the tenant is asked to confirm it is fixed.

If the link stops working

The page says This work order is closed, or the link is not right once the job is finished or called off. Ask the landlord for a new one if you need to add something.

Repairs Reporting something broken, and, for landlords, taking it from report to fixed.Your information and privacy What is collected, who sees what, and what you can ask of JourneyStead.