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Signing in, codes and passwords

Your sign-in code, staying signed in, and getting back in when you forget.

Written for RenterLandlordProperty owner
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Signing in

Enter your email address and password on Sign in. Tick Keep me signed in on this device if it is your own phone or computer and you do not want to do this every time.

The sign-in code

If the sign-in code is on, a correct password is not quite enough. JourneyStead then sends you a six-digit code and asks for it on the next screen.

  • If you have a confirmed email address and a confirmed phone number, you choose where it goes: Email it to me or Text it to me.
  • Did not get it? Choose Send another.
  • Signing in to the wrong account? Choose Use a different account.

The code means that someone who learns your password still cannot get in. If you let property, or can see other people’s details in an organisation, we recommend keeping it on. You turn it on or off under Settings → Security.

Note

A code can only be sent somewhere you have confirmed. If the code is on and you have confirmed neither an email address nor a phone number, the app tells you there is nowhere to send it. Confirm one first.

Why you were signed out

You may be signed out without choosing to be, and the sign-in page says why:

  • Your session timed out. Sign in again to carry on.
  • To keep your account safe. Sign in again.
  • Your account is being deleted. You are signed out everywhere, and you have 30 days to sign in and keep it.

Forgotten your password

On the sign-in page, choose Forgot your password? and enter your email address. If that address has an account, a link is on its way. It works once, and for one hour. If it has run out, ask for a new one.

When you choose a new password, you are signed out on every device. That is deliberate: if someone else had your password, they are now out too.

Changing your password while signed in

Open Settings → Security. See Security and your devices.

Security and your devices The sign-in code, every device signed in, your password, and deleting your account.Creating your account One account whether you are looking for a place or letting one, and confirming it.Troubleshooting The things that actually go wrong, and what each one means.