JourneyStead Help

Letting property

Running property for an owner

Inviting an owner, the terms you agree, statements, and approvals.

Written for Landlord
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If you are an agency, or you manage property that other people own, JourneyStead gives each owner their own view of the property you run for them. The terms you run it on are called a mandate.

Inviting an owner

Open Owners

Choose Owners in your organisation’s menu. It lists the owners you manage property for. Choose Invite an owner.

Agree the terms

Enter the owner’s name and email address, which properties it covers, when it starts and optionally when it ends, and how you are paid:

  • A percentage of rent,
  • A fixed amount a month, or
  • None.

Also set the limit above which a repair needs approval. Over it, a repair needs the owner’s approval, or a manager’s where the owner may not approve spending.

Send the invitation

It works for 14 days. The owner is waiting to accept. You can send it again if it runs out.

The owner reads the terms and accepts with an account on the address you invited. See The owner portal.

Once it is running

  • Your properties appear in the owner’s portal, with how full they are, the rent and the repairs.
  • Each month the owner gets a statement. A statement never changes: anything late appears on the next one.
  • Repairs over the limit wait for approval. The owner answers from their portal, or from a link, and you are told.
  • You can message the owner from their page.

If you change the terms, the new terms apply from the next statement.

Ending a mandate

Choose End the mandate. Statements stop after the last day, and past statements stay.

Who can do this

Managing owners needs the permission to manage owners. A Property manager usually has it, as does an Owner.

The owner portal Accepting a manager’s invitation, reading statements, and approving spending.Repairs Reporting something broken, and, for landlords, taking it from report to fixed.Getting paid How rent reaches you, invoices, arrears, deposits, NSFAS and fees.