JourneyStead Help

If you were sent a link

If you agreed to pay someone’s rent

Agreeing or declining, signing as a guarantor, and paying your share.

Written for Sponsor or guarantor
On this page

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Someone has asked you to pay some or all of their rent, as a parent, a guardian, a bursary, an employer or a guarantor. You were sent an email with a link. You do not need an account to answer it.

Answering the request

Read what you are being asked

The page says who is asking, who the rent is for, how you are connected, whether you would be a sponsor or a guarantor, and what share of the rent you would pay.

Agree, or decline

Nothing is agreed until you press Agree, and you can decline. If you agree, you type your name. Your typed name and the time are kept as your agreement.

The person who asked is told

If you agree, your agreement is recorded and they are told. If you decline, nothing was agreed in your name, and they are told that too.

What you are agreeing to

If you agree, you are saying that you will pay this share of the rent. A sponsor pays an agreed share and never more than they agreed to. Take advice if you are unsure.

If you are a guarantor

A guarantor promises to pay if the tenant does not. You are also asked to sign the lease, from a link, after the landlord and the tenants have signed. Read the lease first. Signing uses a code sent to your email, and your typed name and the code are your signature.

The link to answer a request works for 14 days. If yours has expired, or has already been used, the page says so. Ask the person who sent it to send you a new one.

Paying your share

Once you have agreed, you get a page of your own, from a link, where you can see the invoices you owe a share of and pay them. If that link has expired, ask for a new one: enter the email address the link was sent to. If that address pays for someone’s rent, a new link is on its way.

How you can pay depends on what the landlord has set up. It may be by card, or a debit order from your bank account, which your bank asks you to approve in your banking app. If the landlord takes rent by EFT or cash for now, the page says so.

People who help pay your rent Add a parent, a guardian, a bursary or an employer, and what each share means.Paying rent What is due, how to pay, setting up a debit order, and your deposit.Your information and privacy What is collected, who sees what, and what you can ask of JourneyStead.