JourneyStead Help

Your account

Notifications and emails

What you are told about, where, and how to choose what is also emailed.

Written for RenterLandlordProperty owner
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JourneyStead tells you things in three places: inside the app, by email, and as a notification from your browser. You choose which of the last two.

Inside the app

The bell in the header shows how many notifications are unread. Open Notifications to read them. It collects messages and enquiries, viewings, news about your listings, applications and leases, rent and payments, repairs, inspections, owner approvals and statements, and reviews.

Everything appears here, whatever you choose for email. Nothing is lost by turning an email off.

Email

Open Settings → Notifications and choose what else is emailed to you. Each kind has its own switch:

KindWhat it covers
Messages and enquiriesOne email when a conversation has something new, not one per message
ViewingsBookings, changes, cancellations and reminders
Your listingsWhen a listing you submitted is approved or sent back
AnnouncementsFrom JourneyStead, and from your organisation’s team
Applications and leasesWhen a sponsor answers, and later, an application or a lease to sign
Rent and paymentsDebit orders, and payments taken back
RepairsRepairs reported, given to you, late, or moved on
InspectionsInspections booked, and reports to sign
Owners and statementsApprovals, statements and invitations from a manager
Reviews and referencesReviews written and answered, and references

Note

Invoices and receipts come from the invoicing service and are emailed to you whatever you choose here. The switch for Rent and payments covers debit orders and payments taken back.

Notifications from your browser

You can get a notification on your phone or computer when someone replies, or when something needs you, even when JourneyStead is not open.

Turn them on

On Settings → Notifications, choose Turn on notifications. Your browser asks if it may show them. Say yes.

Choose what they say

Under Settings → Profile, Show message text in notifications is your choice. Off, a notification says only who wrote and which conversation, so nothing readable sits on your lock screen.

Turn them off in a browser you no longer want them in

Choose Turn off in this browser. It affects only that browser.

If the page says notifications are blocked for JourneyStead, your browser has been told no. Allow them in the browser’s settings for this site, then come back.

On an iPhone, add JourneyStead to your home screen first, or use the app.

Chat privacy

Also on Settings → Profile: Show when I was last online. People you chat with can see it and you can see theirs. Turn it off and neither is shown.

Messaging a landlord Ask a question from the listing, and what the landlord can and cannot see about you.Security and your devices The sign-in code, every device signed in, your password, and deleting your account.Troubleshooting The things that actually go wrong, and what each one means.